ezMobile(MFG)-Support 1.6.0

ezMobile (Samsung) Review

ezMobile is a mobile remote support solution tailored for Samsung devices, allowing service operators to address issues encountered by customers in real-time through remote access. This app enables continuous customer support whenever needed.

It is important to note that this application is exclusively compatible with Samsung mobile devices.

Features:

• Mobile Screen Control: Enables operators to remotely control the customer's mobile device in real-time to effectively resolve their issues.
• Live Chat: Facilitates communication between the operator and the customer during the remote support session.
• File Transfer: Customers can easily send files stored on their device to the operator.
• Drawing Tool: Operators can draw directly on the customer's mobile screen, enhancing guidance during support.
• Access Code: Remote support is facilitated only for customers who provide a unique access code received from the operator.

User Guide:

1. Install 'ezMobile (Samsung)' from Google Play Store.
2. Input the 6-digit access code and press the OK button.
3. Begin remote support session with the operator.
4. Close the application once support is complete.